Last Updated: 19.09.2023 : Ruvikaa
Thank you for choosing Ruvikaa Hair Beauty and Makeup Studio for your shopping needs. We value your trust and are committed to providing you with a seamless shopping experience. If, for any reason, you are not satisfied with your purchase, we are here to assist you with our Refund and Returns Policy.
Please take the time to read this policy carefully before making a purchase. By making a purchase on our website, you agree to comply with the terms and conditions outlined below.
1. Eligibility for Returns : Ruvikaa
To initiate a return, it is important to ensure your item meets the following criteria:
Condition : Ruvikaa
The product must be in its original, unopened, and undamaged condition. While we understand the importance of inspecting your purchase, items eligible for return should remain in their original state.
Timeframe : Ruvikaa
You must initiate the return request within 15 days (2 weeks) from the date of your purchase. This timeframe allows us to efficiently process your request and ensures fairness to all our customers.
Proof of Purchase : Ruvikaa
Please include the original receipt or proof of purchase with your return request. This step is crucial for us to verify your transaction and process your request accurately.
2. Items That Cannot Be Returned
While we strive to accommodate your needs, there are certain items that we cannot accept for returns. These include:
Personalized or Customized Items:
Products that have been tailored specifically to your requirements cannot be returned, as they are unique to you.
Final Sale or Non-Returnable Items:
Some products are marked as “Final Sale” or “Non-Returnable.” These items are clearly identified on our website and are exempt from our return policy.
Perishable Goods:
For health and safety reasons, we are unable to accept returns for perishable goods, such as food items.
Digital Products:
Downloadable digital products are non-returnable, as they cannot be physically returned.
How to Initiate a Return
Returning a product at Ruvikaa is a straightforward process:
3. Initiating a Return
To initiate a return, please follow these steps:
1 Contact our customer support team via email at deepikashyam@ruvikaa.com to request a Return Authorization (RA) number.
2 Carefully pack the item(s) in the original packaging, if available.
3 Inside the package, include the RA number and a copy of the original receipt.
4 Ship the item(s) to the address provided by our customer support team.
4. Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases where we have made a shipping error or if the item received is defective.
5. Refund Process
After we receive and inspect your returned item, we will notify you via email regarding the status of your refund. If your return is approved, a credit will be applied to your original method of payment within 15 days (2 weeks). We appreciate your patience during this process, as it may take a few business days for the refund to appear on your account, depending on your payment method and financial institution.
6. Exchanges
We do not offer direct exchanges at this time. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
7. Damaged or Defective Items
If you receive a damaged or defective item, we understand your concern. Please contact us immediately at deepikashyam@ruvikaa.com and provide photographs of the damage or defect. Our customer support team will guide you through the return process for such items and assist with a replacement or refund, as applicable.
8. Contact Information
If you have any questions or require further assistance regarding our Refund and Returns Policy, please don’t hesitate to contact us:
Email: deepikashyam@ruvikaa.com
Phone: 8630273466
9. Changes to This Policy
Please note that Ruvikaa Hair Beauty and Makeup Studio reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will become effective immediately upon posting the updated policy on our website. It is advisable to review this policy periodically to stay informed about any adjustments.